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Pivotal Payments - Solved Lisa Patrick

First, our office had loads of documented dates and contacts on the shortfalls in the servicing to their contract with C2online's sister company - Morinville Business Centre.

The documented evidence that our internal communications thru internet, electronic filing with Canada Revenue Agency was secure and uninterrupted and we represented that their equipment was faulty and at risk of robbing from clients bank accounts.
 
Our first course of action was that we took them to small debt action in Alberta.  Why Alberta, because it Alberta was the province where the contract and business dealings were occurring.  Pivotal Payments tried to have it thrown out due to the clause in their contract regarding Quebec location but that attempt was unsuccessful.  
 
Alberta has a pre-trial collaboration process where the people in the case discuss the case with a judge before trial…
(yeh, weird but interesting helpful as it is meant to help the non-legal participant get better ready if facing a lawyer)
The one thing that we did wrong;  we did not take all three of their companies to small debt action.  We only took Pivotal Payments and the judge did communicate that when we seeked legal advice before appearing in front of the trial judge to determine whether we should be adding the other two companies to our case.
 
We had two phone conferences with them but never went to court.  Pivotal Payments was diligent in their efforts to threaten that we would lose in Quebec.  However we were diligent and continued to represent that we would love to write off a business trip to Quebec to charge them in Quebec as they were not fulfilling their contract services.
 
In the end, they provided us a temporary run of some new equipment for 45 days.  We were very satisfied and have continued to see reliability in the equipment and the service.  I do know that I would not be dealing with them if it had not been a mistake in the first place.  But the contract we were finally provided is at a cost far less than what we were paying using the alternate services when their equipment stopped working.
 
We suggest that if you have any opportunity to get someone to take them through a bit of a legal battle, we believe they will see you are not backing down.  Try something like small debt court, keep talking like you are not afraid of going in front of a judge and showing how they have not fulfilled their contracts.

Whatever your decision may be ensure that you take all three companies to court.

Darlene Lafond R.P.A. 


Celiac's Save Money on Your Income Tax Return Lisa Patrick

Celiac disease is a medical condition in which the absorptive surface of the small intestine is damaged by a substance called gluten. This results in an inability of the body to absorb nutrients: protein, fat, carbohydrates, vitamins and minerals, which are necessary for good health.

Although statistics are not readily available, it is estimated that 1 in 133 persons in Canada are affected by celiac disease.

A wide range of symptoms may be present. Symptoms may appear together or singularly in children or adults. In general, the symptoms of untreated celiac disease indicate the presence of malabsorption due to the damaged small intestine.

Gluten is a protein found in wheat, rye, triticale, barley. In the case of wheat, gliadin has been isolated as the toxic fraction. It is the gluten in the flour that helps bread and other baked goods bind and prevents crumbling. This feature has made gluten widely used in the production of many processed and packaged foods.

At present there is no cure, but celiac disease is readily treated by following the gluten-free diet. *(www.celiac.ca)

Persons who suffer from celiac disease (gluten intolerance) are entitled to claim the incremental costs associated with the purchase of gluten-free (GF) products as a medical expense.

You must calculate the incremental cost to ensure you receive the medical expense claim.  Incremental cost is the increased cost of purchasing a GF product as compared to the cost of a similar non-GF product. It is calculated by subtracting the cost of a non-GF product from the cost of a GF product. C2online provides the calculation in your worksheet for you.

We have provided you a free worksheet to simplify the ease of compiling of the information to ensure that you maximize on your income tax deduction and receive your medical expense claim.

We encourage you to provide us your compiled worksheet so that we can create a database of products and we will continue to update the worksheet for free for other to use so they also ensure they receive their medical expense claim.

Celiac Medical Expense Claim Form .xlsx 


Quick Tips - Protocols for Communicating with Social Feeds Lisa Patrick

Quick Tips – Protocol for Communicating with Social Feeds

I am not a social media expert.  I am a professional business owner struggling to find my way for using the social media. I have no time to sift through pages of articles to find quick tips that I can apply instantly.   So this is short and straight to the point… so I hope it helps you!

Use a code of ethical conduct when communicating to anyone on the internet.

Linked In - Discussions and Groups: INFORMATION SHARING

1.   Posting self promotion or listing commercials in the ‘start’ discussion header of linked in is not allowed. 

2.   You wrote an article or blog and you know it can help the group – ask the moderator of the group to post it for you OR create the discussion around the focal point of the article – share the information within and pose a question to the audience; Linked-In is about creating discussions around the topic and sharing the information to others.

3.   In the feed of another discussion add information and expertise and their you can add links to other valuable pertinent information for sharing on the internet.

Linked In – Request a Connection
Learn about the person you are asking to connect with – and when you request to connect – tell the future connection something relevant in the connect as to why you are asking to connect. 

1. find familiar ground
2. find blogs and articles about them READ them and comment to them
3. research their business
4. tell them why you think you should connect – the reason should never be just so you can grow the # of connections you have

Nothing worse then someone out of the blue comes forward as your friend, using the generic “I'd like to add you to my professional network on LinkedIn” and no other comments …. Bad Etiquette.

Twitter – Use it as your business communication tool! No it is not just about telling them ‘you just flushed the toilet..’
I started to think of it as my own personal newspaper and the worlds Rolodex of business cards – if that makes it easier for you.

1. Follow those you would like to be in business with – easy access to them IMMEDIATELY!
2. Post questions for quick answers and answer others’ questions to establish your credibility and expertise
3. Keep up on the buzz in your industry
4. Use it as your press release for your business
5. Network with like-minded people
6. Provide tips to help those who are following you – establish expertise
7. use acronyms because you only have a limited # of characters.

Twitter –you see these acronyms and have no idea what they mean…
RT – retweet
TMB – tweet me back
PRT – please retweet
TY – thank you
YW – your welcome
BTW – by the way
BR – best regards
FTF – face to face
FWD – forward
HTH – hope that helps
IMO – in my opinion

Twitter Etiquette:

1. Always say thank you when someone follows

2. Watch what you tweet - Everyone can see what you tweet, including your boss, work colleagues, family and friends. Be careful about what you post or you could lose friends, fall out with your family and maybe lose your job.

3. Have something interesting to say, how can you expect people to notice you.

4. Tweet safe – ensure that you exclude stuff like time, date, address – everyone can see – PUBLIC.

5. keep your tweets relevant and don't tweet all day long every second – you turn people away and stop following because your name dominates their twitter homepage

Hope this very straight to the point article helps you.


Scholarships Payable to Family through Your Business Lisa Patrick

We have recently determined that a business may pay a scholarship to a staff member or their family members.  This would be a taxable benefit in some situations to the family member.

If the family member meets certain criteria, he or she may be able to exclude the amount from income on his or her income tax and benefit return. Any questions about the T4A slip issued to the family member, you can refer them to Scholarships, fellowships, bursaries, study grants, and artists’ project grants http://www.cra-arc.gc.ca/tx/ndvdls/tpcs/ncm-tx/rtrn/cmpltng/rprtng-ncm/lns101-170/130/schlrshp-eng.html , or to their General Income Tax and Benefit Guide.

For more information please follow this link to Tuition fees, scholarships, and bursaries
http://www.cra-arc.gc.ca/tx/bsnss/tpcs/pyrll/bnfts/dctn/ttn-eng.html


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